Frequently asked questions

Where are you located?

Our warehouse is located at 5105 Sulok Street, Brgy. Ugong, Valenzuela City, while our office is at 24 Virginia Drive, Rodriguez Subdivision, Brgy. Baesa, Quezon City.

What is your standard lead time?

Depending on the type and quantity of ordered items, we generally need about 7 business days to complete the production.

Can I use a custom font?

Yes, you can use the custom font for your signage.

What kind of format of my logo works best?

We prefer a vector format design file with all fonts and object.

Do you need a photo of the wall or building where the sign will be installed?

Yes, the photo helps us better understand the surroundings and building, which in turn allows us to determine the most suitable installation solutions.

How do your products ship?

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Can I update the delivery info during the delivery?

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General

When can I get the quote?

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What is the validity of the quotation?

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Quote

Shipping

Design

What is your payment term?

Our payment terms are flexible and can be made through BDO, GCash, Security Bank, or BPI. Let us know your preferred method, and we’ll provide the corresponding details.

Do I must be paying the deposit before production?

Yes, we require a deposit before starting production. This helps us secure the materials needed and proceed with your order smoothly.

Payment

How about your warranty policy?

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After-sales

Installation

Do you offer installation service?

Yes, we do offer installation services within the Philippines. However, at the moment, our installation service is not available outside the country.